Storage Period
β’
Shipments returned due to failed delivery (e.g., incorrect address, recipient unavailable) will be kept at the return cargo center for 30 days.
β’
After the storage period, items will be disposed of locally and no compensation will be provided.
Table of Contents
1. Delivery Failure β Warehouse Storage/Return [How to Check Orders]
β’
If a shipment cannot be delivered for any reason, it will be returned to the local TracX Logis warehouse.
β¦
Menu: Delivery β NDR Management β Storage/Return
2. Request for Return to Seller
What is a Return?
β’
A return can be requested if you want your failed delivery sent back to you.
β’
Once the return order is registered, it will be shipped within 1β2 business days.
β’
Return shipping fees will be deducted from TxMoney.
β’
To process a return, you must first apply to use the destination warehouse. Please complete the application here: TFC Application β Smart Shipping β Center Registration.
Notes
β’
Customs brokers may contact you for shipments that require verification upon re-import. Any delay in response may cause additional delays.
β’
When returning goods to Korea, customs duties or document submission may be required from the recipient.
β’
Menu Path
Failed Order by Reason β Delivery Request β Retrieval Request β Confirm Recipient Information β Register Order
(Your default return address saved in SmartShip will be automatically applied. Address book: Support & Tools β Address Book)
3. Request for Redelivery (Same or Different Address)
What is Redelivery?
β’
If you want the item shipped again to the same or a different address, you can request redelivery.
β’
Once the order is registered, the shipment will be processed within 1β2 business days.
β’
Shipping fees will be deducted from TxMoney.
β’
A warehouse application is required before requesting redelivery. Please complete the application here: TFC Application β Smart Shipping β Center Registration.
β’
Menu Path
Failed Order by Reason β Delivery Request β Register Shipping to different Address β Enter Recipient Information β Register Order
4. Request for Disposal
What is Disposal?
β’
If you do not need a return or redelivery, you can request disposal of the shipment.
β’
Disposal will be completed within 1β2 business days after registration.
β’
Menu Path
Failed Order by Reason β Disposal β Select Items β Apply
5. Request for Fulfillment Inventory Inbound
What is Fulfillment Inbound?
β’
If the returned itemβs fulfillment center and SKU match your existing fulfillment setup, you may request to have it restocked as fulfillment inventory.
β’
Processing will be completed within 1β2 business days.
β’
Menu Path
Failed Order by Reason β Request Fulfillment Inventory Inbound β Select Item β Apply
Need Help?
β’
Korea Center : (22362) μΈμ² μ€κ΅¬ μμ’
μνλ‘ 900λ²κΈΈ 30 μμ’
μλ λμ€ λ¬Όλ₯μΌν° 3μΈ΅ νΈλμ€λ‘μ§μ€
β’
Japan Center : (273-0017) εθηθΉζ©εΈθ₯Ώζ΅¦3-4-2γεγ¨γ³γγ©γ³γΉ2F
If you cannot find the information you need, please contact us based on the origin country of the shipment:
β’
β’
β’
βΈ TracX Logis 2025. All right reserved.