SmartShip Guide(English)

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SmartShip Beginner's Guide

SmartShip 2.0 Guide

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Seller Shipping Service Type

Register Product (For SmartShipping Service)

New SmartShip Declaration Management(Clearance Items Management)

TXFC Shipping Service Type

Smart Shipping Setting

Order Processing and Management

SmartShip Order Management Guide (SmartShip 2.0)

How to use Cancelled Delivery menu?

How to use NDR Management menu ?

Printing Invoices

Generating and Printing Shipping / Packing Label

Order Management

TracXLogis provide pickup services for Singapore and India area. TracXLogis/partener drivers will be visiting your pickup address and collect the parcels upon requests.

How to use Pickup Request menu

How to use pickup in SmartShip? (for SG Sellers)

How to use pickup in SmartShip? (for IN Sellers)

Ⓒ TracX Logis Corporation All rights reserved.

Pickup Request

This function is applicable for TMON, Interpark and Wemakeprice on KR Domestic orders.

Handling Shopping Mall Claims

How to use Claim Management?

1. Handling Cancel Requests Before Delivery Start

2. Handling Exchange Requests After Delivery Start

3. Handling Return/Refund Requests After Delivery Start

Cancel / Exchange / Return

Invoice Billings

Ⓒ TracX Logis Corporation All rights reserved.

Invoices / Receipts / Billing

Returning TFC Stock

How to use the SKU management page (V2)

Ⓒ TracX Logis Corporation All rights reserved.

SKU Management Manual (For Fulfillment Service)

SKU Management Guide

API Integration by Platform

(General) Common Order Processing Options in SmartShip

API Key set up Guide

Signing in & Password

Can I change my ID?

I can't sign up for membership

I forgot my password / I want to set a new password

I want to withdraw my membership / Can I refund TxMoney?

Top up Qx Money

Can I top up TxMoney by real-time bank transfer?

Frequently Asked Questions