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SmartShip Guide(English)
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SmartShip Guide(English)
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If you are new to SmartShip, check out the menu below!
SmartShip Beginner's Guide
SmartShip 2.0 Guide
SmartShip guide
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Top-up TxMoney
Seller Shipping Service Type
Register Product (For SmartShipping Service)
New SmartShip Declaration Management(Clearance Items Management)
TXFC Shipping Service Type
Apply for a service warehouse
SKU Management Manual (For Fulfillment Service)
SKU Inventory Re-Stock V2 (For Fulfillment Users)
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TracXLogis
All rights reserved.
Smart Shipping Setting
Order Processing and Management
SmartShip Order Management Guide (SmartShip 2.0)
How to use Cancelled Delivery menu?
How to use NDR Management menu ?
Printing Invoices
Generating and Printing Shipping / Packing Label
Additional Features
Gift Management
Abort Shipping/Resume request
API linked order confirm delivery
Request Redelivery(Copy Order)
Order Management
TracXLogis provide pickup services for Singapore and India area. TracXLogis/partener drivers will be visiting your pickup address and collect the parcels upon requests.
How to use Pickup Request menu
How to use pickup in SmartShip? (for SG Sellers)
How to use pickup in SmartShip? (for IN Sellers)
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TracX Logis
Corporation All rights reserved.
Pickup Request
This function is applicable for TMON, Interpark and Wemakeprice on KR Domestic orders.
Handling Shopping Mall Claims
How to use Claim Management?
1. Handling Cancel Requests Before Delivery Start
2. Handling Exchange Requests After Delivery Start
3. Handling Return/Refund Requests After Delivery Start
Managing Return Orders
Return Order Service Guide
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TracX Logis
Corporation All rights reserved.
Cancel / Exchange / Return
Invoice Billings
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TracX Logis
Corporation All rights reserved.
Invoices / Receipts / Billing
Returning TFC Stock
How to use the SKU management page (V2)
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TracX Logis
Corporation All rights reserved.
SKU Management Manual (For Fulfillment Service)
SKU Management Guide
API Integration by Platform
(General) Common Order Processing Options in SmartShip
FAQ
If API seems not working properly, please contact to below email address with the detail desciptions of your inquires. If you are seeing error prompt, please provide the screenshots as well.
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TracX Logis Pte.
Ltd. 2024. All right reserved
API Key set up Guide
Signing in & Password
Can I change my ID?
I can't sign up for membership
I forgot my password / I want to set a new password
I want to withdraw my membership / Can I refund TxMoney?
Top up Qx Money
Can I top up TxMoney by real-time bank transfer?
I paid by credit card when TxMoney top up, but I paid by mistake and want a refund
Product
, Shipping information Registeration
I can't register for shipping (Excel upload error)
How to Use the New Excel Upload Template
The order was canceled after I sent it through TracX Logis. Can I cancel the shipment?
I'm sending it to Japan, but the shipping registration failed.
Frequently Asked Questions
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