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Path: Delivery > NDR Management
In this menu, you can check the orders can’t be proceed. there are some orders not received at the warehouse of the departure country due to lack of QxMoney, others that are being stored for a long time at the customs clearance company/local QX warehouse due to customs issues/delivery issues.
1. Interface
1.
This is an area that shows orders that cannot be shipped by reason.
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QFC Inhousing Failed: Count orders that cannot be received at the QX Center in the country of departure. The main reason is lack of QxMoney.
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Non-Delivery/Delivery Failed: If a local courier fails to deliver, the order is counted by reason.
Valid only when the country of destination is Singapore (SG), India (IN).
These orders can be returned to the original shipping address or requested for redelivery.
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Long Keep: Count orders pending at the QX center or customs clearance office in the destination country.
The main reason is when customs clearance is not possible or local delivery is not possible due to address, etc. These orders may be requested to be returned.
2.
This is an area that shows your action for the orders in failed delivery.
If you request redelivery or return, QX's local warehouse will check and help you process it.
How to request redelivery/return
After clicking the detailed reason, select the order using the checkbox.
You can apply by clicking the [Request to Re-Delivery] or [Request to Return] button that appears at the bottom of the grid.
** We are preparing a redelivery/return application service for Korean sellers.