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How to use NDR Management menu ?

Storage Period
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Shipments returned due to failed delivery (e.g., incorrect address, recipient unavailable) will be kept at the return cargo center for 30 days.
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After the storage period, items will be disposed of locally and no compensation will be provided.
Table of Contents

1. Delivery Failure → Warehouse Storage/Return [How to Check Orders]

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If a shipment cannot be delivered for any reason, it will be returned to the local TracX Logis warehouse.
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Menu: Delivery → NDR Management → Storage/Return

2. Request for Return to Seller

What is a Return?
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A return can be requested if you want your failed delivery sent back to you.
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Once the return order is registered, it will be shipped within 1–2 business days.
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Return shipping fees will be deducted from TxMoney.
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To process a return, you must first apply to use the destination warehouse. Please complete the application here: QFC Application → Smart Shipping → Center Registration.
Notes
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Customs brokers may contact you for shipments that require verification upon re-import. Any delay in response may cause additional delays.
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When returning goods to Korea, customs duties or document submission may be required from the recipient.
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Menu Path Failed Order by Reason → Delivery Request → Retrieval Request → Confirm Recipient Information → Register Order (Your default return address saved in SmartShip will be automatically applied. Address book: Support & Tools → Address Book)

3. Request for Redelivery (Same or Different Address)

What is Redelivery?
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If you want the item shipped again to the same or a different address, you can request redelivery.
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Once the order is registered, the shipment will be processed within 1–2 business days.
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Shipping fees will be deducted from TxMoney.
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A warehouse application is required before requesting redelivery. Please complete the application here: QFC Application → Smart Shipping → Center Registration.
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Menu Path Failed Order by Reason → Delivery Request → Register Shipping to different Address → Enter Recipient Information → Register Order

4. Request for Disposal

What is Disposal?
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If you do not need a return or redelivery, you can request disposal of the shipment.
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Disposal will be completed within 1–2 business days after registration.
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Menu Path Failed Order by Reason → Disposal → Select Items → Apply

5. Request for Fulfillment Inventory Inbound

What is Fulfillment Inbound?
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If the returned item’s fulfillment center and SKU match your existing fulfillment setup, you may request to have it restocked as fulfillment inventory.
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Processing will be completed within 1–2 business days.
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Menu Path Failed Order by Reason → Request Fulfillment Inventory Inbound → Select Item → Apply

Need Help?

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Korea Center : (22362) 인천 중구 영종순환로 900번길 30 영종아레나스 물류센터 3층 트랙스로지스
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Japan Center : (273-0017) 千葉県船橋市西浦3-4-2、北エントランス2F
If you cannot find the information you need, please contact us based on the origin country of the shipment:
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