Smartship Guide (ENG)

Wait, are you new to SmartShip?

If you are new to SmartShip, check out the menu below!

Smartship Beginner's Guide

Smartship 2.0 Guide

Search

To use Qxpress Smartship, Membership registration and service application

are required, and the contract will be completed at the same time as signing up.

Please follow the table of contents below to sign up for membership.

Check out the membership registration process

Linked signup through QSM

Ⓒ QXPRESS Corporation All rights reserved.

Signing in Smartship

Seller Shipping Service Type

Register Product (For SmartShipping Service)

New Smartship Declaration Management(Clearance Items Management)

QFC Shipping Service Type

Apply for a service warehouse

SKU Management Manual (For QFC Service)

Apply for SKU warehousing (For QFC Service)

SKU Inventory Re-Stock V2 (For QFS Service Users)

Ⓒ QXPRESS Corporation All rights reserved.

Smart Shipping Setting

Smartship Order Management Guide (Smartship 2.0)

Shipping / Packing Label V2

Abort Shipping/Resume request

How to use NDR Management menu ?

How to use Cancelled Delivery menu?

API linked order confirm delivery

Gift Management

Ⓒ QXPRESS Corporation All rights reserved.

Order Management

Qxpress provide pickup services for Singapore and India area. Qxpress/partener drivers will be visiting your pickup address and collect the parcels upon requests.

How to use pickup in smartship? (for SG Sellers)

How to use pickup in Smartship? (for IN Sellers)

Pickup Request V2

Ⓒ QXPRESS Corporation All rights reserved.

Pickup Request

This function is applicable for TMON, Interpark and Wemakeprice on KR Domestic orders.

How to use Claim Management?

1. Handling Cancel Requests Before Delivery Start

2. Handling Exchange Requests After Delivery Start

3. Handling Return/Refund Requests After Delivery Start

How to Request Return Delivery?

Ⓒ QXPRESS Corporation All rights reserved.

Cancel / Exchange / Return

Invoice Biliings

Ⓒ QXPRESS Corporation All rights reserved.

Invoices / Receipts / Billing

SKU Management Manual (For QFC Service)

Returning QFC Stock

How to use the SKU management page (V2)

Ⓒ QXPRESS Corporation All rights reserved.

SKU Management Guide

Smartship API Available Sales Site

(General) Common Order Processing Options in Smartship

API Key set up Guide

Signing in & Password

Can I change my ID?

I can't sign up for membership

I forgot my password / I want to set a new password

I want to withdraw my membership / Can I refund QxMoney?

Top up Qx Money

Can I top up QxMoney by real-time bank transfer?

I paid by credit card when QxMoney top up, but I paid by mistake and want a refund

Product, Shipping information Registeration

I can't register for shipping (Excel upload error)

The order was canceled after I sent it through Qxpress. Can I cancel the shipment?

I'm sending it to Japan, but the shipping registration failed.

I'm curious about the shipping countries and cost

Tax invoices & Confirm receipt of overseas delivery parcel (Only for KR Sellers)

Frequently Asked Questions