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Smartship Guide (ENG)

Smartship guide(ENG)

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To use Qxpress Smartship, Membership registration and service application

are required, and the contract will be completed at the same time as signing up.

Please follow the table of contents below to sign up for membership.

Check out the membership registration process

Linked signup through QSM

Ⓒ QXPRESS Corporation All rights reserved.

Signing in Smartship

Apply for a service warehouse

Register Product (For SmartShipping Service)

SKU Management Manual (For QFC Service)

Apply for SKU warehousing (For QFC Service)

Ⓒ QXPRESS Corporation All rights reserved.

Smart Shipping Setting

How to use Order Mangement?

Register Shipping

Selecting a mode of transport for international delivery route

(Smart Shipping) Printing barcode labels/invoices

(Fulfillment) Fulfillment Assignment

How to use Failed Delivery menu ?

Ⓒ QXPRESS Corporation All rights reserved.

Order Management

Qxpress provide pickup services for Singapore and India area. Qxpress/partener drivers will be visiting your pickup address and collect the parcels upon requests.

How to use pickup in smartship? (for SG Sellers)

How to use pickup in Smartship? (for IN Sellers)

Ⓒ QXPRESS Corporation All rights reserved.

Pickup Request

This function is applicable for TMON, Interpark and Wemakeprice on KR Domestic orders.

How to use Claim Management?

1. Handling Cancel Requests Before Delivery Start

2. Handling Exchange Requests After Delivery Start

3. Handling Return/Refund Requests After Delivery Start

How to Request Return Delivery?

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Cancel / Exchange / Return

Invoice Biliings

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Invoices / Receipts / Billing

SKU Management Manual (For QFC Service)

Returning QFC Stock

How to use the SKU management page (V2)

Ⓒ QXPRESS Corporation All rights reserved.

SKU Management Guide

(General) Common Order Processing Options in Smartship

Qoo10 JP API Instruction

Qoo10 API Instruction

Tmon API Instruction

Wemakeprice API Instruction

Interpark API Instruction

11th Street API Instruction

Coupang API Instruction

Naver API Instruction

LotteON API Instruction

Gmarket/Auction API Instruction

Shopify API Instruction

Shopee API Instruction

API Key set up Guide

Signing in & Password

Can I change my ID?

I can't sign up for membership

I forgot my password / I want to set a new password

I want to withdraw my membership / Can I refund QxMoney?

Top up Qx Money

Can I top up QxMoney by real-time bank transfer?

I paid by credit card when QxMoney top up, but I paid by mistake and want a refund

Product, Shipping information Registeration

I can't register for shipping (Excel upload error)

The order was canceled after I sent it through Qxpress. Can I cancel the shipment?

I'm sending it to Japan, but the shipping registration failed.

I'm curious about the shipping countries and cost

Tax invoices & Confirm receipt of overseas delivery parcel (Only for KR Sellers)

Frequently Asked Questions