Smartship Guide (ENG)

Wait, are you new to SmartShip?

If you are new to SmartShip, check out the menu below!

Smartship Beginner's Guide

Smartship 2.0 Guide

How to ship to Wishpost

Search

To use Qxpress Smartship, Membership registration and service application

are required, and the contract will be completed at the same time as signing up.

Please follow the table of contents below to sign up for membership.

Check out the membership registration process

Registration / Connect From QSM

Ⓒ QXPRESS Corporation All rights reserved.

Signing in Smartship

Seller Shipping Service Type

Register Product (For SmartShipping Service)

New Smartship Declaration Management(Clearance Items Management)

QFC Shipping Service Type

Apply for a service warehouse

SKU Management Manual (For QFC Service)

SKU Inventory Re-Stock V2 (For QFS Service Users)

Ⓒ QXPRESS Corporation All rights reserved.

Smart Shipping Setting

Order Processing and Management

Smartship Order Management Guide (Smartship 2.0)

How to use Cancelled Delivery menu?

How to use NDR Management menu ?

Printing Invoices

Generating and Printing Shipping / Packing Label

Additional Features

Gift Management

Abort Shipping/Resume request

API linked order confirm delivery

Request Redelivery(Copy Order)

Order Management

Qxpress provide pickup services for Singapore and India area. Qxpress/partener drivers will be visiting your pickup address and collect the parcels upon requests.

How to use Pickup Request menu

How to use pickup in smartship? (for SG Sellers)

How to use pickup in Smartship? (for IN Sellers)

Ⓒ QXPRESS Corporation All rights reserved.

Pickup Request

This function is applicable for TMON, Interpark and Wemakeprice on KR Domestic orders.

Handling Shopping Mall Claims

How to use Claim Management?

1. Handling Cancel Requests Before Delivery Start

2. Handling Exchange Requests After Delivery Start

3. Handling Return/Refund Requests After Delivery Start

Managing Return Orders

Return Order Service Guide

Ⓒ QXPRESS Corporation All rights reserved.

Cancel / Exchange / Return

Invoice Billings

Ⓒ QXPRESS Corporation All rights reserved.

Invoices / Receipts / Billing

Returning QFC Stock

How to use the SKU management page (V2)

Ⓒ QXPRESS Corporation All rights reserved.

SKU Management Manual (For QFC Service)

SKU Management Guide

Smartship API Available Sales Site

(General) Common Order Processing Options in Smartship

FAQ

API Key set up Guide

Signing in & Password

Can I change my ID?

I can't sign up for membership

I forgot my password / I want to set a new password

I want to withdraw my membership / Can I refund QxMoney?

Top up Qx Money

Can I top up QxMoney by real-time bank transfer?

I paid by credit card when QxMoney top up, but I paid by mistake and want a refund

Product, Shipping information Registeration

I can't register for shipping (Excel upload error)

How to Use the New Excel Upload Template

The order was canceled after I sent it through Qxpress. Can I cancel the shipment?

I'm sending it to Japan, but the shipping registration failed.

I'm curious about the shipping countries and cost

Frequently Asked Questions