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Arrange Return Delivery
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When the buyer requested return & refund after delivery completed, there will be a new count under ‘Refund/Return’.
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Please check the claim details and input the return delivery information. Input the return tracking no. and click save button.
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In the case return delivery is not required, then tick ‘Claim processing without return delivery’. Then you will be able to processing directly.
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Once retrun delivery is arranged and saved, the calim status will be updated to ‘Collecting Items’.
If the buyer has arragned return delivery by herself/himself at the point of requesting claim and this case will be counted under ‘Collecting Items’.
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After receiving items returned, please finalizing the claim - either approve or reject.
Finalizing Claims
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If you would like to agree to the claim, then just click the [ Accept Request ] button.
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Refund request will be sent to the sales site right away.
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If you would like to disagree to the claim, select the reason why you can’t agree with and then click [ Reject Request ] button.