I paid by credit card when QxMoney top up, but I paid by mistake and want a refund

In case of incorrect top up, you can cancel it before use.

Refunds are not possible if the charged amount is used.

Please send us an email according to your country below. (Please send Smartship ID)

Singapore : info@qxpress.sg / +65 6661 9100

Japan : info@qxpress.jp / +81 50 3189 7080

China : info@qxpress.cn / +86 21 6061 1854

Taiwan : info@qxpress.tw / +886 2 2555 0226

Malaysia : info@qxpress.my / +60 3 2780 3960

India : info@qxpress.net / +91 0124 6238777

Indonesia : info@qxpress.co.id / +62 21 5083 5726

USA : info@qxpress.us / +1 562 262 2964