Frequently Asked Questions

Can I change my ID?

I can't sign up for membership

I forgot my password / I want to set a new password

I want to withdraw my membership / Can I refund QxMoney?

Can I top up QxMoney by real-time bank transfer?

I paid by credit card when QxMoney top up, but I paid by mistake and want a refund

I can't register for shipping (Excel upload error)

How to Use the New Excel Upload Template

The order was canceled after I sent it through Qxpress. Can I cancel the shipment?

I'm sending it to Japan, but the shipping registration failed.

I'm curious about the shipping countries and cost

I want to edit the tax invoice information because my business information has changed.

I want to edit the receiving email address for tax invoices

Where can I view the shipping charges I have been charged?

What is the operating hours and address of the logistics center?

What precautions should be taken when packing?

How should I attach the barcode label?

Permissions Guide for Sub-Accounts