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Refunds of the charged QxMoney balance can be refunded for the amount minus the payment agency fee and other 10% fees only when the smart delivery service is no longer used and membership is withdrawn.
** If the balance is over 10 USD, you can request a refund, and the refund process may take about 2 months.
[ Example) When applying for withdrawal in June → Refund at the end of August ]
Copy of bankbook, business registration certificate, refund account ID, reason for membership withdrawal → Please send us an email according to your country below.
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Singapore : info@qxpress.sg / +65 6661 9100
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Japan : info@qxpress.jp / +81 50 3189 7080
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China : info@qxpress.cn / +86 21 6061 1854
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Taiwan : info@qxpress.tw / +886 2 2555 0226
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Malaysia : info@qxpress.my / +60 3 2780 3960
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India : info@qxpress.net / +91 0124 6238777
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Indonesia : info@qxpress.co.id / +62 21 5083 5726
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USA : info@qxpress.us / +1 562 262 2964